To enable a carrier, navigate to the Return Portal Settings page, and select 'Carriers and Labels'.
Within the 'Carrier and Labels' section you will see the 4 sections that must be up to date and completed.
1) Return address
Please, ensure the information here is up-to-date and correct.
2) Support Contact details
Please, also ensure your contact details are also up-to-date and correct.
3) Payment method
A payment method must be set up before you can enable any carrier labels.
4) Upload your own return labels
5) Carriers
Once your address and contact details are correct and you have a payment method set up, you can enable and disable any available carriers.
Choose from our pre-negotiated rates to get started quickly, or upload your own return labels. Enabled carrier services will auto-generate return labels for seamless processing.
