Email notifications are automated emails that your customers get throughout the returns process. The email notifications vary depending on the different actions taken by you, the customer, or automations in the returns flow.
There are two categories of notifications:
retailer email notifications (sent to you and your team)
customer email notifications (sent to your customers).
Retailer email notifications
These notifications are automatically sent to your preferred email address to notify you on the status of your customers' return request. See our guide on setting retailer email notifications.
Customers email notifications
There are 7 automated emails sent to your customers, which can be switched on or off according your preference:
Description | |
Received return request email | This email is sent automatically to the customer after they place the return request. |
Approved return request email | This email is sent automatically to the customer after their return request has been approved. |
Partially approved return request email | This email is sent automatically to the customer after their return request has been partially approved. |
Received return email | This email is sent automatically to the customer after their product is marked as received by you. |
Rejected return request email | This email is sent automatically to the customer after their return request has been rejected. |
Send own return label email | You can send your own return label by uploading it and this email will automatically be sent to the customer with your return label attached. |
Credit discount email | This email is sent automatically to the customer if a refund is done via discount code (store credit). |
To edit customer email notification, see our step-by-step guide on personalising the content of your customer emails.