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How to cancel pre-paid return labels?
How to cancel pre-paid return labels?

Everything you need to know on cancelling return label generated for prepaid customers.

Updated over a year ago

If you would like a request to cancel a prepaid return label, you need to reach out to the support team and share your Collect+ tracking code.

The code will be between 7 and 16 characters long and is made up of letters and numbers – an example is ABC1DE2 or 8KH1234567890A030.

If you have any further questions please don't hesitate to contact us.

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